Your feedback matters. If you're unhappy with any aspect of our service, we're committed to listening, investigating, and making it right.
We believe in transparency and accountability. Here's how we work through any issues.
Contact us by phone, email, or the form below. Describe the issue and how you'd like it resolved. We're listening.
We acknowledge within 1 business day and thoroughly investigate. We aim to resolve within 30 calendar days.
We work with you to find a fair outcome. If you're not satisfied, you can escalate to AFCA at no cost.
Please provide as much detail as possible so we can investigate thoroughly.
If we're unable to resolve your complaint within 30 days, or if you're not satisfied with our response, you can refer your complaint to AFCA. They provide a free and independent dispute resolution service.
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Sometimes it's easier to sort things out over the phone. We're here to listen.
